Complaints

We aim to acknowledge every complaint within 30 days

We want you to be happy with how Genrsus handles your personal data. If something isn’t right, please tell us — we’ll do our best to put it right. This page explains how to raise a data protection complaint with us.

How to make a complaint

If you have a complaint about how we handle your personal data, we ask that you contact us first so that we can try to resolve it for you. You can submit a data protection complaint to us by:

• completing the complaints form below
• emailing us at privacy@genrsus.com
• writing to us at 128 City Road, London, EC1V 2NX, United Kingdom

What happens next

We will acknowledge your complaint within 30 days of receiving it. We will investigate your complaint without undue delay, keep you informed of our progress, and communicate the outcome to you clearly with sufficient detail for you to understand how we reached our conclusion.

If you’re still not satisfied

If you are within the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Complaints form

Fill in the form below and we’ll get back to you.